Episode 145: How Great Customer Service Can Elevate Your Business

You’ve got to win the battle between your ears. This is a must listen for contractors. It’s time to stop worrying about what doesn’t matter and get your mindset right. Tom Reber with ‪@thecontractorfight9392‬ is an entrepreneur, coach, author, HGTV Host and Founder of The Contractor Fight. His content has helped hundreds of thousands of home improvement contractors improve their lives and businesses.

Expertise. Precision. Care. In this quick episode, Karalynn shares her unique perspective as a construction attorney leading The Cromeens Law Firm, based in Houston, Texas. Her robust law career has helped her clearly understand what you’re going through as a contractor. Today, she protects and gains big wins for client agreements nationwide, just like yours.

This provision is by FAR most vital. Construction change orders directives can make or break your budget. So if you’re a commercial subcontractor, and you’re about to sign your next contract, give yourself these 10 minutes of free litigator insight and don’t get screwed.

Born and raised in Anchorage, Alaska, Chad grew up in the financial industry, but also developed a strong background in athletics, nutrition, and performance psychology. As a Top-ranked financial planner, owner of the boutique financial planning firm, Veritas Wealth Management, and Dave Ramsey’s SmartVestor Pro, Chad brings a coaching mindset and the heart of a teacher to strategy and investing as he strives to both empower and educate you to not only become better investors, but to live more intentionally and create an abundant life. Gain valuable insights that can improve your financial well-being and enhance your overall quality of life by integrating principles of wellness and performance psychology, construction professionals can achieve greater success in their careers and personal lives.

It’s rare these days. It shouldn’t be. Serving your clients well is a critical building block to running a successful company. In this inspiring episode, Liza Hausman, Vice President of Industry Marketing at Houzz, the leading platform for home remodeling and design, empowers your workflow to create the best experience. Her nearly 13 years building innovative products and experience spanning advertising, consulting, marketing and social strategy for Fortune 500 brands and a host of innovative startups, Liza shares how you can provide excellent customer service and by doing so, catapult your growth in the ever-changing construction industry.

Are you sure you’re making a profit? If it’s not a hell yes, then this finance-savvy episode is for you. Construction business owners need to know their numbers if they’re going to be successful. Professional strategist Elizaveta Taylor of Beyond Books Solutions shares how to manage your books in the most sustainable and easy ways.

In this eye-opening and motivating episode, Houston lawyer Karalynn Cromeens reflects on a very important big-picture question: Do you know where your business is going? Having a plan is key to unlocking all the doors on your road to financial success. Get prepared without feeling overwhelmed with tips from the best-selling book, Think and Grow Rich by Napoleon Hill.

He built a million-dollar company from the ground up. There is zero gatekeeping in this episode with Ken Rusk. He is a blue-collar business entrepreneur and author of the Wall Street Journal bestseller, Blue Collar Cash. Are you on the right path? Listen to find the answer.

This female powerhouse leads the convo about construction technology. With over 25 years executive experience, guest Jessica Herrala of Buildots has worked with some of the largest construction and real estate development firms in the US. She is here to help you successfully navigate AI, what to look out for as it advances, and improve productivity within your company.

Not only has he hired thousands of excellent employees for construction companies, but they’ve stuck around! Founder & President of Contractor Staffing Source, Paul Sanneman, shares his proven solution to a common issue in a booming industry desperate for a solid, reliable workforce. Get inspired by his passion to help you build a successful team so you can make more money in less time all while having more fun.

It’s the next step to riches! In this quick, enlightening episode, tap into your imagination and learn how to workshop the mind so your small business can make more profit and become more progressive. Find the fascination in fixing your finances with tips from the best-selling book, Think and Grow Rich by Napoleon Hill.