Episode 145: How Great Customer Service Can Elevate Your Business

Sprinkle sparkles of success onto your business! Guest ‪@SuzanneCastle‬ is an award-winning keynote speaker, dynamic business strategist, and transformational coach known for helping ambitious women break through barriers to build extraordinary lives and businesses. Her impactful work and inspiring presence have earned her features on AppleTV, Roku, Amazon Fire, and Zondra TV. A former professional entertainer, Suzanne captivates audiences with her engaging delivery, unique blend of creativity and strategy, and her signature Sparkle Factor® framework. Ready to shine, business owner?

Make “profit” your word for 2025! Award-winning business strategist, master astrologer and best-selling author Kim Woods (‪@kimwoodschannel‬) combines astrology, ancient feminine wisdom and her 25+ years of C-Suite experience to help you become rich and powerful, make a big impact and leave your legacy. As JP Morgan says, “Millionaires don’t use astrology, billionaires do.” She’s one of the Top Female Entrepreneurs disrupting the business world by Entrepreneur Magazine for her revolutionary, Do You Know, Like and Trust Yourself® method. Kim’s also been featured in Forbes, INC, ABC, CBS, NBC, USA Today, AP, Reader’s Digest, Miami and Boston Herald, Market Watch and Digital Journal for her intuitive approach to life and business.

She’s the most senior attorney at the Cromeens Law Firm. Jonelle Oldacre shares precisely what Texas and California contractors need to know to protect their construction business before they sign on the dotted line. Her legal knowledge expertly blends with her contracting background in a quick listen that prepares and inspires.

If you want to increase your profits, gobble up this Thanksgiving throwback episode. Eric Fortenberry joins this valuable episode. He’s a passionate entrepreneur who founded ‪@JobTread‬ a construction estimating and project management software company, in 2019. After successfully implementing the platform, the company grew from $5 to $8 million in sales and increased their gross profit by 43%.

Published author, award-winning lawyer, leader, seasoned manager, and partner at Cromeens Law Firm, Karalynn Cromeens has an eye-opening chat with Lyndel Johnson, fellow podcast host passionate about creating meaningful and measurable impact to businesses. Managing a successful business is tough, but it can be easier with expert insight like this! Get all the tips today.

He’s kind of an accounting bada$$. With the ever-shifting supply chain and regulatory environment, construction business owners have to make strategic decisions to optimize profitability. The best way to do that is with accurate data from their accounting teams. Jason’s 20+ years of business advisory experience positions him and the team at Signature Analytics to help guide construction business owners to make smarter business decisions. Explore Jason’s website: https://signatureanalytics.com/

It’s a big pain no contractor needs. The surprising uptick in collection cases sheds light on the construction industry’s challenges, opportunities, and changes. In this quick episode, discover law firm-backed lien guidance so you can get paid fast, and your team is confidently back to work.

Stop putting out fires! Instead, let’s define the principles of business so you can create a strategy reinforced by repetition, predictability, and meaning. Guest Scott Beebe founded “Business On Purpose” because he saw a need to help entrepreneurs weighed down by chaos. It’s time you gained a clear vision when it comes to the future success of your business.

It’s been called the “Granddaddy of All Motivational Literature.” This epic series, Think and Grow Rich by Napoleon Hill, is a treasure trove of business advice that draws on stories of Andrew Carnegie, Thomas Edison, Henry Ford, and other millionaires. Attorney and law firm owner Karalynn Cromeens quickly summarizes each chapter since they don’t teach you how to run a business in law school and, let’s be real, you’re a busy business owner. Binge the first half of the book today!

Do you run a business? This is for you! Scott Reib, America’s Legal Coach and Zig Ziglar Small Business Lawyer, brings over 20 years of legal expertise to entrepreneurs like you. He helps business owners protect their ventures, sharing insights as he advocates treating lawyers like primary care doctors, emphasizing proactive legal support for long-term business success. Love the show? Please rate, review and share!

Hello, New Orleans! The Cromeens Law Firm has opened a new office. In this super quick episode, Karalynn chats with Lindsey Marshall Ott, an Associate Attorney who’s been practicing law since 2014 and supports clients in Louisiana. Peek into the world of construction law and what it’s like to collaborate with highly-experienced and knowledgeable counselors.

What are they? Why do they even exist? Construction attorney Karalynn Crommens breaks down the risks commercial subcontractors should know before they sign an agreement to this important contract provision. Take 10 minutes and build your contractor confidence.